SigSentry Documentation

Move to a lower plan — change applies at the end of the current billing period so you keep paid features until then

Downgrades are deliberately not immediate. When you choose a lower plan, you keep your current plan's features and limits until the end of the billing period you've already paid for. The switch happens at renewal time.

This gives you a window to clean up resources that won't fit on the new plan, without losing access to anything in the meantime.

How to downgrade

Open the Plans page

In the dashboard, go to Organization → Plans.

Choose a lower tier

Click Downgrade on the plan card you want to move to.

Confirm

A banner explains:

The downgrade takes effect at the end of the current billing period
No data is deleted
Resources above the new plan's limit are grandfathered (they keep working) but you won't be able to add new ones until you're back under the limit

Click Confirm downgrade.

Verify the pending state

The current plan card now shows Active Until Period End. The target plan card shows Switching To.

What happens at period end

When the next renewal date arrives, the new plan activates. From that moment:

Resource	Behaviour after the switch
Analyses	Limited to the new plan's monthly quota
Projects above the new limit	Continue to work, but you can't create new projects until you're under
Watchdog rules above the per-project limit	Auto-disable. Existing rule definitions are preserved — you can re-enable them after deleting others or re-upgrading
Team members above the new limit	Must be removed manually before the switch — see below
Integrations gated on a higher plan	Disabled (e.g. Slack on Starter) but the configuration is preserved if you upgrade later
Past analyses and history	Kept, fully searchable

Team members above the new plan's limit must be removed before the switch date. Unlike rules and integrations, members aren't auto-disabled. If you're over the limit at the switch, the organization is locked from adding new members until you're under. Remove members from Organization → Team before the period ends.

Cancelling a pending downgrade

If you change your mind before the switch date, you can revert.

Go to Organization → Plans
Click Resume current plan — it appears where the upgrade / downgrade buttons normally are
The pending switch is cancelled and you stay on your current plan at the next renewal

No refund is required because the downgrade hadn't taken effect yet.

Re-enabling watchdog rules after a downgrade

When watchdog rules auto-disable because you're over the per-project limit, the rule definitions are kept intact. To bring them back:

Delete or pause rules until you're under the new plan's per-project limit
Open the rule you want to re-activate
Toggle it back on

You can also upgrade again at any time and all rules re-enable automatically.

Required permissions

Action	Role
Open the Plans page	Any role
Click Downgrade and confirm	`team:manage` (admin or owner)

Troubleshooting

For symptoms specific to plan downgrades — locked-out members, disabled rules, missing features after the switch — see the Plan downgrade section in Troubleshooting.

Downgrading