SigSentry Documentation

Where to find past invoices, what each row shows, how to download PDFs, and what happens when a payment fails

The billing history is the audit trail of everything that has been charged to your organization — subscription renewals, overage, upgrades, refunds, and failed-payment retries. It lives at Organization → Billing → History and is visible to any role.

What you see

Each row in the history table represents a single billing event:

Column	What it shows
Date	When the event happened (your local time zone)
Description	Human-readable label — e.g. Subscription Created, Renewal, Overage Charge, Upgrade Proration, Refund
Amount	Charge amount
Period	The billing period the charge applies to
Status	Paid, Pending, or Failed
Method	The payment method (card, transfer, etc.)
Actions	Download invoice PDF, view payment reference

Pagination is 20 rows per page. The newest event is on top.

Downloading an invoice

Each paid event has a Download action that generates a PDF invoice. The PDF includes:

Your organization name and address (set in Organization → Settings)
The line items charged
The payment reference
The billing period covered
VAT note (taxes are included in displayed prices)

Use these PDFs for accounting, reimbursement, or year-end reconciliation.

Filtering and search

Above the table you'll find filters for:

Filter	Options
Date range	Last 30 days, last 90 days, this year, custom
Status	Paid, Pending, Failed, All
Type	Subscription, Overage, Upgrade, Refund, All

Filters combine — e.g. "Failed" + "Overage" + "Last 90 days" shows only failed overage charges in the last quarter.

Failed payments

A failed payment shows up with status Failed and a reason in the description (e.g. Card declined, Insufficient funds). When this happens:

Automatic retries

The provider retries the charge a few times over the following days using the saved authorization. You don't need to do anything yet.

Email notification

The owner of the organization receives an email with the failure reason and a link back to the billing page.

Manual retry

If retries don't succeed, open the failed event in history and click Retry payment. This re-attempts the charge with our payment provider. You can also update the payment method first via Organization → Billing → Payment methods.

Service paused if unresolved

If the charge stays unpaid, the subscription is flagged as past due and new analyses pause until the bill is settled. Contact support if you need help restoring service.

Past-due subscriptions don't lose data — they just pause new analyses and integrations. Resolving the failed charge restores full service immediately.

Refunds

Refunds appear as their own rows with a negative amount. They're issued from the admin side — to request one, email support@sigsentry.com with the payment reference.

Refund type	Notes
Full refund	Issued for billing errors or extreme cases
Partial refund	Common for proration disputes or service incidents
Overage credit	Added to next cycle's quota instead of returned through the payment provider — used for SLA credits

Required permissions

Action	Role
View history	Any role
Download invoice PDF	Any role
Retry failed payment	`team:manage` (admin or owner)
Update payment method	`team:manage` (admin or owner)

Billing history