Cancelling
End your subscription — effective at period end, with a 30-day grace period before data deletion
Cancelling stops future renewals. You keep using your current plan through the end of the billing period you've already paid for, after which the subscription ends and a 30-day data-retention grace period begins.
If you change your mind during the grace period, re-subscribing restores everything as it was.
How to cancel
Open the Billing page
In the dashboard, go to Organization → Billing.
Click Cancel subscription
The button appears on the Plan + Status card. It only shows for active subscriptions.
Confirm
A confirmation dialog explains:
- You keep your current plan through the end of the billing period
- After that, the subscription ends and the 30-day grace period starts
- Data is preserved during the grace period and deleted after it ends
Click Confirm cancellation.
Verify the pending state
The Cancel button changes to Resume Subscription, and the plan card shows Active Until Period End.
What happens at period end
When the renewal date arrives:
| Aspect | Outcome |
|---|---|
| Subscription | Ends — no further charges |
| Login | Still works |
| Dashboard | Read-only, similar to a trial-expired state |
| Analyses | Stop running — no new analyses can be triggered |
| Watchdog rules | Disabled (no alerts will fire) |
| Past data | Preserved for 30 days |
The 30-day grace period
For 30 days after the subscription ends, your organization sits in a preserved-but-inactive state. During this window:
Re-subscribe and keep everything
Pick any plan from Organization → Plans and complete checkout. All projects, rules, integrations, members, and historical analyses come back exactly as they were.
Browse history
You can still log in to view past analyses, postmortems, and billing records.
Export postmortems
Markdown postmortems can still be downloaded individually if you need a record.
Cancel the cancellation
If you cancel and decide to stay before the period ends, click Resume Subscription on the billing page to revert without re-checkout.
After the grace period
If you don't re-subscribe within 30 days of the subscription ending, the organization and its data are scheduled for deletion. After deletion:
- Past analyses, postmortems, and audit logs are gone
- Project, rule, and integration configurations are gone
- Team member assignments are removed
- Re-subscribing creates a fresh organization — your previous data cannot be restored
Deletion is irreversible. If there's any chance you'll come back, keep the subscription on Starter during the gap rather than letting it lapse. The Starter plan is the cheapest way to keep your data alive.
Re-subscribing
| When you re-subscribe | What you get |
|---|---|
| Within the 30-day grace period | Full restoration — all data, configs, members preserved |
| After the grace period | A fresh organization — start over |
Re-subscribing within the grace period is just a normal upgrade flow from Organization → Plans. The same hosted checkout runs; nothing different.
Required permissions
| Action | Role |
|---|---|
| Open the Billing page | Any role |
| Click Cancel subscription | team:manage (admin or owner) — guarded by an extra confirmation |
| Resume a pending cancellation | team:manage (admin or owner) |
See also
- Downgrading — move to a cheaper plan instead of cancelling
- Trial — the free trial uses the same 30-day retention rules
- Organization → Billing — UI walkthrough