Upgrading
Move to a higher plan via hosted checkout — effective immediately, with proration for the remaining days in your billing period
Upgrading is the fastest billing change in SigSentry: you pick the new plan, pay through the hosted checkout, and the new quotas and features apply immediately. There's no waiting period and no downtime for analyses already in flight.
How to upgrade
Open the Plans page
In the dashboard, go to Organization → Plans. Each plan card shows the price, quota, and feature list. Your current plan is marked Current Plan.
Choose a higher tier
Click Upgrade on the plan card you want to move to. (Enterprise
shows Contact Sales — email sales@sigsentry.io.)
Complete checkout
You're redirected to a hosted payment page. Pay with whichever method your region's checkout supports — typically card, bank transfer, or direct debit.
Land back in the dashboard
The provider redirects you back to Organization → Plans with a verification banner. Once verified, you'll see "Payment successful! Your plan has been updated." and the new plan is marked Current Plan.
When the upgrade takes effect
Immediately on successful payment. You can:
- Run analyses against the new monthly quota right away
- Add resources up to the new limits (more projects, more members, more watchdog rules)
- Use newly-unlocked features in the same session — for example, AI-polished postmortems become available the moment a Pro upgrade verifies
Proration
When you upgrade mid-cycle, you pay the prorated difference between your current plan and the new one for the remaining days in the period. The next renewal then bills the full new price on its normal cycle.
| Scenario | What you pay today |
|---|---|
| Day 1 of cycle | Approximately the full difference |
| Mid-cycle | A prorated portion of the difference |
| Last day of cycle | A negligible amount; full price billed at next renewal |
The checkout page shows the exact charge before you confirm.
What happens to existing data
Nothing is reset by an upgrade. All of the following are preserved exactly as they were:
| Resource | After upgrade |
|---|---|
| Past analyses | Kept, fully searchable |
| Projects | Kept |
| Watchdog rules | Kept and still active |
| Integrations (chat, support desk, log sources) | Kept |
| Team members and roles | Kept |
| Billing history and invoices | Kept and visible in history |
The only change is that previously-locked features become available and resource limits go up.
Required permissions
| Action | Role |
|---|---|
| Open the Plans page | Any role |
| Click Upgrade and complete checkout | team:manage (admin or owner) |
Troubleshooting
| Symptom | Try |
|---|---|
| Checkout shows an error | Use a different payment method, or contact your bank if the card was declined |
| Verification didn't complete after redirect | Refresh Organization → Billing; the success state usually appears within a few seconds |
| Charged but plan didn't update | Email support@sigsentry.com with the payment reference shown in the URL after redirect |
| "Online payments are not yet available" message | Email support@sigsentry.com — we'll provision your plan manually |
See also
- Plans — what each tier includes
- Downgrading — moving down a tier
- Billing history — invoices and payment records
- Organization → Plans — UI walkthrough