Support Desk
Connect Zendesk, Freshdesk, or Intercom for auto-triage of incoming tickets
The Support Desk page manages connections to support platforms. For setup walkthroughs see Support Desk.
Connected platforms section
A list of all bound support platforms for this project. Each binding card shows:
- Platform icon and name (Zendesk / Freshdesk / Intercom)
- Instance URL (e.g.
acme.zendesk.com) - Active / Paused status
- Action buttons: Settings, Pause/Activate, Disconnect
Connect new platform
For platforms not yet connected, a row shows the platform with a Connect button. Click to open the authorization flow in a new window.
If a platform is missing from the list entirely, your plan likely doesn't support that platform — Starter has 0 support desk integrations, Pro has 1, Business has 3.
Settings panel
Click Settings on any binding to open the configuration panel (no modal — it expands inline). Configures:
- Result posting mode — internal, public, or both
- Auto-analyze threshold — disabled, critical, high, medium, low
- Default time buffer — hours of log history (default 2)
- Custom field mapping — map SigSentry fields to platform field IDs
- Custom public reply template — customize what customers see
For details on each see Configuration.
Recent triages section
Below the bindings, a paginated table of the most recent ticket triages across all bindings on this project:
| Column | Notes |
|---|---|
| Ticket | ID and link to the original ticket |
| Severity | Triage severity |
| Service | Affected service it identified |
| Analyzed | Whether a full analysis ran |
| Time | When triage completed |
20 rows per page, with Prev/Next pagination.
Required role
| Action | Required permission |
|---|---|
| View bindings and triages | config:read |
| Connect / disconnect platforms | config:write |
| Edit configuration | config:write |