Screenshots
When and how to attach a screenshot to an analysis to give the AI more context than your description alone
Attaching a screenshot to an analysis is optional but often helpful. The AI reads images directly, so an error dialog, stack trace, or broken UI can ground the diagnosis in something more concrete than a text description.
When a screenshot helps
| Situation | Helps? |
|---|---|
| Customer reported an error with a screenshot | Yes — paste it in directly |
| Stack trace from a CI failure | Yes — saves you transcribing |
| You're triaging a UI bug ("the button looks broken") | Yes — describe it and show it |
| Error visible in your APM / logs UI | Yes if it's easier than copy-pasting |
| You can describe the symptom in 10 words | No — text is faster |
| The issue is purely back-end / infra | No — won't add information |
How to attach
| Trigger | Method |
|---|---|
| Dashboard | Drag-drop into the New Analysis form, or paste from clipboard (Cmd/Ctrl+V) |
| API | multipart/form-data upload with a screenshot field — see API Reference |
| Chat | Not currently supported — describe in text instead |
| Support ticket | Customer-attached images are passed through automatically |
Supported formats
PNG, JPG, WebP. Up to 10 MB per image. One screenshot per analysis.
What the AI does with it
The screenshot is read alongside your description. The AI extracts:
- Visible error messages (text in dialogs, console output, stack traces)
- UI elements that look broken (missing buttons, wrong layout)
- Numerical context (timestamps, counters, status codes)
It does not OCR every word — it focuses on what's relevant to your description.
Privacy
Screenshots are stored encrypted as part of the analysis record. Retention follows your plan's analysis retention policy. They're never shared with other organizations and never used to train models.
Don't include credentials, customer payment details, or personally identifiable information in screenshots. Crop or redact before uploading. The AI can read text in images, including sensitive fields.
Removing a screenshot from an existing analysis
Open the analysis detail page → ⋯ menu → Remove screenshot. The analysis record itself is preserved; only the image is purged. This is irreversible.